ArchiCAD-Talk - Other Problems

Support Package?

laszlonagy@nospamplease.com — Wed, 17 Mar 2010 12:30:59 GMT

Author:laszlonagy
Posted: Wed Mar 17, 2010 1:31 pm (GMT+1)

It says that you normally need to do this when a Tech Support person asks you to do it.
In that case I suppose that you save the Support Package and then send it to the support person.
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Laszlo Nagy, Moderator, Site Admin
ArchiCAD Video Tutorials

Acer 8920G 18.4" (1920x1080), Core2Duo T8300 2.4 GHz
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AC13/12

Archicad and Logitech MX Revolution Mouse bug

maxwell_bg@nospamplease.com — Wed, 17 Mar 2010 11:00:49 GMT

Author:maxwell_bg
Posted: Wed Mar 17, 2010 12:00 pm (GMT+1)

bump

Archicad and Logitech MX Revolution Mouse bug

maxwell_bg@nospamplease.com — Tue, 16 Mar 2010 21:59:33 GMT

Author:maxwell_bg
Posted: Tue Mar 16, 2010 10:59 pm (GMT+1)

I am using the latest Catalyst driver (10.2), the latest Direct X and the latest Java.

I am positively sure that the problem is connected with the MX Revolution mouse because when I disconnect it, and plug in my PS2 mouse problems disappear.

I think this has something to do with the Logitech drivers (SetPoint).

I have contacted them too.

Please advice further.

Support Package?

Jesikuh123@nospamplease.com — Tue, 16 Mar 2010 19:36:17 GMT

Author:Jesikuh123
Posted: Tue Mar 16, 2010 8:36 pm (GMT+1)

Has anyone gotten this option when a send and receive failed? I went through the steps but now I don't know how to use it.
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Jess
Andrew Chary Architect, PLLC

www.chary.com

ArchiCAD v.13
ArchiCAD v.12
ArchiCAD v.11
ArchiCAD V.10
Mac OS X Version 10.6.2
Mac Book Pro

Archicad and Logitech MX Revolution Mouse bug

laszlonagy@nospamplease.com — Tue, 16 Mar 2010 12:12:49 GMT

Author:laszlonagy
Posted: Tue Mar 16, 2010 1:12 pm (GMT+1)

Most of the time this is due to graphics card driver problems.
Try to update those drivers first.
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Laszlo Nagy, Moderator, Site Admin
ArchiCAD Video Tutorials

Acer 8920G 18.4" (1920x1080), Core2Duo T8300 2.4 GHz
4 GB RAM, NVidia 9500M GS, Vista Home Premium
AC13/12

Archicad and Logitech MX Revolution Mouse bug

maxwell_bg@nospamplease.com — Tue, 16 Mar 2010 09:36:52 GMT

Author:maxwell_bg
Posted: Tue Mar 16, 2010 10:36 am (GMT+1)

Hello guys,
I have this problem.
Usually this happens after spending time in the program and more commonly when ALT+TAB-ing alot. My drag and measure line disappear. I am talking about the ones that appear when you try to move an object and that are connecting the "before" and "after" position of this object. Also the "after" position doesn't show up too.
To better illustrate my problem I have included screen shots (they are taken with Windows XP, my system is Windows 7 now):

Drag:
1. Normal Drag
2. Buggy Drag

Measure Line:
1. Normal Measure
2. Buggy Measure

This only happens when using my Logitech MX Revolution mouse, after switching back to my old PS2 mouse everything is ok.
If anyone has an idea about this whole thing I will be very grateful.
All info on this topic will be appreciated.

Thanks in advance.

My PC:
CPU: Intel Core 2 Duo E6600 2.4 Ghz
RAM: 2 GB DDR II 800 Mhz
GPU: ATI Radeon HD4850
OS: Windows 7 32-bit Ultimate with latest updates
Arhicad 13.0.0 Build 3259

Memory usage in W7 x64 by Arch 13 x64 - does not use over 2

henrypootel@nospamplease.com — Mon, 15 Mar 2010 03:01:33 GMT

Author:henrypootel
Posted: Mon Mar 15, 2010 4:01 am (GMT+1)

because you don't have a project open that requires that much RAM.
rendering is a CPU intensive task and will only use a little more RAM than normal ArchiCAD use.

basically, for the size of the model you are working on, you don't need all that RAM. however, Windows itself and other applications will be wanting the rest of the RAM, as would other instances of ArchiCAD. Also, as your model gets bigger and you add more views/layouts etc.. it will use more and more memory.

you might not be using it now, but you've got plenty of headroom to expand into.
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Windows 7 Ultimate x64, Intel Core 2 Quad 2.66Ghz, 4Gb G-Skill DDR2, Leadtek QuadroFX 570

Cannot orbit in perspective view

NB52Delft@nospamplease.com — Fri, 12 Mar 2010 18:49:14 GMT

Author:NB52Delft
Posted: Fri Mar 12, 2010 7:49 pm (GMT+1)

I have found the problem it was a gridline element which caused the error

Problems with Shift and option key on Snow Leopard.

Karl_Ottenstein@nospamplease.com — Fri, 12 Mar 2010 18:16:20 GMT

Author:Karl Ottenstein
Posted: Fri Mar 12, 2010 7:16 pm (GMT+1)

Cool. Glad you found it. Not surprised it was Quicken-related. Intuit's software is the buggiest of any manufacturer I've dealt with. (Stay away from QuickBooks for Mac 2010 for now, for example.)

Cheers,
Karl
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AC 13 US (3259) with MEP, ED, VBE, Artlantis 3, Adobe CS3, Piranesi, etc.
8 Core 2.8 Mac Pro 10 GB RAM: OS 10.6.2 / XP Pro SP3

Problems with Shift and option key on Snow Leopard.

Daniel_Hruby@nospamplease.com — Fri, 12 Mar 2010 17:44:24 GMT

Author:Daniel Hruby
Posted: Fri Mar 12, 2010 6:44 pm (GMT+1)

I did have ALL other applications closed ,but I turned on Activity Monitor and noticed that I have a hidden Process/Application running for Quicken called Quicken Scheduler that I forced quit and my keys immediately came back without even having to restart ArchiCAD. That was pure luck finding that one.
_________________
Daniel Hruby, AIA | LEED AP
MacPro 3.0 8 Core
11 GB Ram
ArchiCAD 13 (3233)
Modo 401
Maxwell 2.0

'Option' and 'Shift' Keys Don't Work

Daniel_Hruby@nospamplease.com — Fri, 12 Mar 2010 17:43:44 GMT

Author:Daniel Hruby
Posted: Fri Mar 12, 2010 6:43 pm (GMT+1)

Hi Ben,

Cool. I did have ALL other applications closed ,but I turned on Activity Monitor and noticed that I have a hidden Process/Application running for Quicken called Quicken Scheduler that I forced quit and my keys immediately came back without even having to restart ArchiCAD. That was pure luck finding that one. Thanks for the tip.
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Daniel Hruby, AIA | LEED AP
MacPro 3.0 8 Core
11 GB Ram
ArchiCAD 13 (3233)
Modo 401
Maxwell 2.0

'Option' and 'Shift' Keys Don't Work

BenY_Boston@nospamplease.com — Fri, 12 Mar 2010 13:17:53 GMT

Author:BenY_Boston
Posted: Fri Mar 12, 2010 2:17 pm (GMT+1)

Daniel -

I was able to get in touch w/ Graphisoft Tech. Support over the phone. They didn't have a direct solution, but suggested that the keys were not functioning due to another program running at the same time. Apparently, when multiple programs are running simultaneously, the different programs are given a 'priority' as to which shortcut keys work for each program. Though trial-and-error, by running archiCAD and opening all other programs individually, one at a time, I was able to determine (and I still cannot believe this) that the conflict was due to having Gmail open w/n a tab in Firefox. Crazy, I know. I now use Safari and happily both the 'shift' and 'option' keys within ArchiCAD without any trouble! Good Luck!

Ben.
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ArchiCAD 12 & 13
MacBook Pro w/ 2.8GHz Intel Core Duo Processor
4GB Memory
Mac OSX 10.6.2

Problems with Shift and option key on Snow Leopard.

Daniel_Hruby@nospamplease.com — Fri, 12 Mar 2010 04:18:49 GMT

Author:Daniel Hruby
Posted: Fri Mar 12, 2010 5:18 am (GMT+1)

Thanks Karl,

Seems close....I have a guest account that I switched over to and the keys work fin there. Do you know of any preference files that might need to be deleted to getting it going again?
_________________
Daniel Hruby, AIA | LEED AP
MacPro 3.0 8 Core
11 GB Ram
ArchiCAD 13 (3233)
Modo 401
Maxwell 2.0

Problems with Shift and option key on Snow Leopard.

Karl_Ottenstein@nospamplease.com — Fri, 12 Mar 2010 03:23:37 GMT

Author:Karl Ottenstein
Posted: Fri Mar 12, 2010 4:23 am (GMT+1)

Daniel,

This issue seems rare enough that I wonder if you might not try (a) creating another account on your machine and seeing if Opt works there - suggesting that some login item is conflicting with 10.6.2 or (b) if that doesn't work, restart in Safe mode to disable all extensions and see what happens...

Pretty weird.

Cheers,
Karl
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Consulting / Training
AC 13 US (3259) with MEP, ED, VBE, Artlantis 3, Adobe CS3, Piranesi, etc.
8 Core 2.8 Mac Pro 10 GB RAM: OS 10.6.2 / XP Pro SP3

'Option' and 'Shift' Keys Don't Work

Daniel_Hruby@nospamplease.com — Fri, 12 Mar 2010 01:13:50 GMT

Author:Daniel Hruby
Posted: Fri Mar 12, 2010 2:13 am (GMT+1)

Same here. Looking for help!
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Daniel Hruby, AIA | LEED AP
MacPro 3.0 8 Core
11 GB Ram
ArchiCAD 13 (3233)
Modo 401
Maxwell 2.0

Problems with Shift and option key on Snow Leopard.

Daniel_Hruby@nospamplease.com — Fri, 12 Mar 2010 00:59:48 GMT

Author:Daniel Hruby
Posted: Fri Mar 12, 2010 1:59 am (GMT+1)

No utilities for keyboard. And, it was working fine at least before the recent hotfix. No, snap grid is not the problem either It is strange that both shift and option are absent. They both work for other shortcuts, just not the important directional constraint or the Pick up Attributes. Therefore, I fdon't think any other software is disabling the keys in anyway...
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Daniel Hruby, AIA | LEED AP
MacPro 3.0 8 Core
11 GB Ram
ArchiCAD 13 (3233)
Modo 401
Maxwell 2.0

Problems with Shift and option key on Snow Leopard.

Rod_Jurich@nospamplease.com — Fri, 12 Mar 2010 00:53:52 GMT

Author:Rod Jurich
Posted: Fri Mar 12, 2010 1:53 am (GMT+1)

Daniel Hruby wrote:

I just upgraded to 10.6.2 and have a problem where the option key is not recognized.
Even when trying to option click a wall to pick up attributes.

Shift Key will not constrain walls either.

I have tried a NEW and RESET ALL as well

Any help solving the problem would be very helpful! as it is pretty much useless to work without these keys functioning.

It is possible this started happening with the latest update.
I can't recall if I used archicad after the snow leopard update but before the last ArchiCAD hotfix.

Daniel, running SL since it's release without issue all versions of 13.
You wouldn't by chance have grid snap activated.
I have disabled S shortcut
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Rod Jurich
AC4.55 - AC13 INT (3259) |  | OBJECTiVE |

Problems with Shift and option key on Snow Leopard.

ejrolon@nospamplease.com — Fri, 12 Mar 2010 00:53:34 GMT

Author:ejrolon
Posted: Fri Mar 12, 2010 1:53 am (GMT+1)

I have been running 10.6.2 without problems since it was released. Do you have any keyboard utilities installed? I know that Steermouse has some problems with wireless mice, if you turn off your mouse AC will not be recognize pressing the wheel as pan. Also you might try unplugging your keyboard and replug it, my MacPro sometimes forgets that it has a keyboard attached.
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eduardo roló n
MBP 2.8 4GB ram, MacPro dual quad 2.8 18GB ram
OS X 10.6 latest
AC 13US

Problems with Shift and option key on Snow Leopard.

Daniel_Hruby@nospamplease.com — Fri, 12 Mar 2010 00:28:10 GMT

Author:Daniel Hruby
Posted: Fri Mar 12, 2010 1:28 am (GMT+1)

I just upgraded to 10.6.2 and have a problem where the option key is not recognized. Even when trying to option click a wall to pick up attributes.

Shift Key will not constrain walls either.

I have tried a NEW and RESET ALL as well

Any help solving the problem would be very helpful! as it is pretty much useless to work without these keys functioning.

It is possible this started happening with the latest update. I can't recall if I used archicad after the snow leopard update but before the last ArchiCAD hotfix.
_________________
Daniel Hruby, AIA | LEED AP
MacPro 3.0 8 Core
11 GB Ram
ArchiCAD 13 (3233)
Modo 401
Maxwell 2.0

Problem with Archicad 12 & 13 when installing OS X 10.6.2

Daniel_Hruby@nospamplease.com — Fri, 12 Mar 2010 00:12:15 GMT

Author:Daniel Hruby
Posted: Fri Mar 12, 2010 1:12 am (GMT+1)

I also just upgraded to 10.6.2 and also have the problem where the option key is not recognized. Even when trying to option click a wall to pick up attributes.

Shift Key will not constrain walls either. The keys do work for some key commands, but shift constrain and option+click are essential!

I have tried a NEW and RESET ALL as well

Any help solving the problem would be very helpful!
_________________
Daniel Hruby, AIA | LEED AP
MacPro 3.0 8 Core
11 GB Ram
ArchiCAD 13 (3233)
Modo 401
Maxwell 2.0

Cannot orbit in perspective view

NB52Delft@nospamplease.com — Thu, 11 Mar 2010 21:32:29 GMT

Author:NB52Delft
Posted: Thu Mar 11, 2010 10:32 pm (GMT+1)

Hello Im currently working in archicad 12 student version.
After having finished my curtain wall i cannot rotate the 3d view in perspective mode.
the strange thing is that in axonometry mode im still able to rotate the model.

Do you have any fix or workaround for this problem

how i can get archicad

Matthew_Lohden@nospamplease.com — Thu, 11 Mar 2010 06:36:16 GMT

Author:Matthew Lohden
Posted: Thu Mar 11, 2010 7:36 am (GMT+1)

Are you looking to purchase the program? If so check with Graphisoft about sales in Iraq.
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Matthew Lohden
Consultant, SF CA

MacPro 8core 16GB GeForce 8800 GT
Leopard, XP32, Vista 32&64