Joined: 15 Sep 2016 Posts: 1 Location: new zealand
Posted: Thu Sep 15, 2016 2:47 am Post subject: Installer issue
First time caller.
I am an IT consultant and doing some work for my customer who is uses archicad. We have a nice shiny new grunty laptop with win10.
When he tries to install archicad the animation pops up like something is happening ( an asterisk sort of shape) and then that disappears and nothing else happens, there is nothing logged in the event logs and no error messages, have tried running in compatibility mode for win7 and 8 and also disabling the mcafee antivirus.
Can anyone point me to a log file location that may give some clues as to what is happening.
Also, you may start the Computer Management application and check whether there is any Error or Warning in the Event Viewer. _________________ Laszlo Nagy, Moderator, Site Admin
i7-2630QM 16 GB RAM
17.3" (1920x1080), NVidia GTX 460M
SSD+HDD, Win7-64 ENG
AC13-AC20 (64-bit, latest build)
Loving ARCHICAD since 1995
Posted: Wed Sep 21, 2016 6:22 am Post subject: Re: Installer issue
Hey im having the same issue, have you found a fix?
i had the same problem with archicad 19 and i gave a chance to archicad 20 but same issue. i tried everything unistalling and installing wibu key and codemeter, disabling firewall and antivirus (windows defender), installing proper java 8, but no clue. also running it as adminsitrator.
what laptop do you have? i have an asus rog, im wondering if it has an application affecting the installation. i tried before dissabling some of them but no luck.
Joined: 16 Mar 2005 Posts: 6 Location: Maleny Queensland Australia
Posted: Mon Mar 20, 2017 2:15 am Post subject: Re: Installer issue
Is there a fix for this yet, my everyday computer has done a HDD and now my backup will not install V20 due to Java 1603 error code.
I have removed Java, installed the recommended Java 1.8.0_72
previously tried version 8u_121 but that did not work.
If I have a working java which is tested by the java test, why will this not get me back and running.
It gives me message:
Java Runtime Environment in your system does not match the requirements of the installer or it is not installed properly.
http://www.graphisoft.com/Java for more information.
Then comes back java error 1603 and stops install.
Running windows 10 on upgrade from windows 8.1 PC Not happy _________________ Archicad 5,6,7,8,10,14,15,16, 19 + 20
i7 Win 7 8gb desktop GTX 970 Nvidia
i7 Win 10 16gb ASUS laptop 950Nvidia
You cannot post new topics in this forum You cannot reply to topics in this forum You cannot edit your posts in this forum You cannot delete your posts in this forum You cannot vote in polls in this forum You cannot attach files in this forum You can download files in this forum