Search the Knowledge Base Report a bug
Post new topic   Reply to topic   printer-friendly view   .    ArchiCAD-Talk Forum Index >>> Other Problems >>> Archicad 20 Mac problem (1/4 blank & complete freezing) Goto page 1, 2  Next
View previous topic :: View next topic
Author Message
Kostya
Guest
Guest

Joined: 13 Apr 2017
Posts: 1
Location: Den Haag

PostPosted: Thu Apr 13, 2017 5:38 pm    Post subject: Archicad 20 Mac problem (1/4 blank & complete freezing) Reply with quote

hello,

i have archicad 20 on mac, all recent updates are installed

two problems -

1st - 1/4 of work window is empty (white), on every projection

2nd - randomly freezes computer, so even touchpad is blocked. have to choke my computer to death and and turn on again, what makes any progress impossible.

i reinstalled program, same problem

was looking through topics, couldn't find any answer. worked with archicad for 4 years, never had anything similar to that.
if someone have faced with this problem, please share your solution



Screen Shot 2017-04-13 at 17.16.21.png
 Description:
 Filesize:  443 KB
 Viewed:  138 Time(s)

Screen Shot 2017-04-13 at 17.16.21.png


Back to top
View user's profile Send private message    
Karl Ottenstein
Moderator
Moderator

Joined: 28 Oct 2003
Posts: 7791
Location: Bozeman, Montana USA

PostPosted: Thu Apr 13, 2017 6:09 pm    Post subject: Re: Archicad 20 Mac problem (1/4 blank & complete freezi Reply with quote

Your version of MacOs matters, not just the updates to 20...

It seems that this is what you have run into:
http://helpcenter.graphisoft.com/technotes/operating-systems/mac-os-x-10-12-sierra/crash-freeze-display-issues-with-macos-10-12-4-update/

_________________
AC 20 US, Artlantis 5, Adobe CS 6, Piranesi 6, Final Cut Pro X, etc.
8 Core 2.8 Mac Pro/12GB RAM, SSD, ATI 5770/1GB, 27" LED Cinema/Dell U2415: OS 10.11.6
Back to top
View user's profile Send private message    
laszlonagy
Site Admin
Site Admin

Joined: 20 Oct 2003
Posts: 8005
Location: Budapest, Hungary

PostPosted: Sat Apr 15, 2017 1:32 pm    Post subject: Re: Archicad 20 Mac problem (1/4 blank & complete freezi Reply with quote

Is this an issue with a specific file or does it occur on all files?
Does it also occur if you do a New & Reset in ARCHICAD and start you Project based on the default template file?

Could this be a graphic card driver problem? Have you recently updates you graphics card driver? If yes, can you try to revert back to an earlier version? If no, can you try to update the driver?

_________________

Laszlo Nagy, Moderator, Site Admin
https://twitter.com/laszlonagy

i7-2630QM 16 GB RAM
17.3" (1920x1080), NVidia GTX 460M
SSD+HDD, Win10-64 ENG
AC13-AC21 (64-bit, latest build)
Loving ARCHICAD since 1995
Back to top
View user's profile Send private message Visit poster's website    
horeau
New member
New member

Joined: 08 Apr 2017
Posts: 6
Location: Roma

PostPosted: Wed Apr 19, 2017 7:09 am    Post subject: Re: Archicad 20 Mac problem (1/4 blank & complete freezi Reply with quote

I think the Karl solution worked for kostya as it worked for me!! Wink
Back to top
View user's profile Send private message    
gunes
New member
New member

Joined: 04 Dec 2016
Posts: 5
Location: Turkey

PostPosted: Fri Apr 28, 2017 7:08 pm    Post subject: Re: Archicad 20 Mac problem (1/4 blank & complete freezi Reply with quote

when archicad or apple, whatever it is, will fix this problem? I had been waiting the new update for a while.
Back to top
View user's profile Send private message    
Karl Ottenstein
Moderator
Moderator

Joined: 28 Oct 2003
Posts: 7791
Location: Bozeman, Montana USA

PostPosted: Fri Apr 28, 2017 11:07 pm    Post subject: Re: Archicad 20 Mac problem (1/4 blank & complete freezi Reply with quote

gunes wrote:
when archicad or apple, whatever it is, will fix this problem? I had been waiting the new update for a while.


It's too bad that Apple has not released a fix for this yet. I think, though, that they typically update graphics drivers only in 'point' updates to MacOS... and the 4th beta of 10.12.5 was released to testers just 4 days ago... I've not seen anything to say when 10.12.5 will be ready for the public...or if it will contain the needed fix:
https://9to5mac.com/2017/04/24/macos-10-12-5-beta-4/

If Graphisoft is testing 10.12.5, it would be nice if they let everyone here know if it will fix the issue or not...

_________________
AC 20 US, Artlantis 5, Adobe CS 6, Piranesi 6, Final Cut Pro X, etc.
8 Core 2.8 Mac Pro/12GB RAM, SSD, ATI 5770/1GB, 27" LED Cinema/Dell U2415: OS 10.11.6
Back to top
View user's profile Send private message    
keith Peacock
Junior member
Junior member

Joined: 24 Sep 2007
Posts: 57
Location: Collingswood, New Jersey

PostPosted: Sun Apr 30, 2017 10:51 pm    Post subject: Re: Archicad 20 Mac problem (1/4 blank & complete freezi Reply with quote

Crashed 5 times today. dumped cache cleaned system, restarted. followed the directions to turn off 2d acceleration and 3d anti-aliasing. Still no effect.

Hope this get fixed soon by Apple !!!!!

_________________
Project Architect, AIA, BIM Manager
Kitchen & Associates
Collingswood New Jersey
User since 1992. AC4.5 - AC20
MAC
Back to top
View user's profile Send private message    
B.E.A.T.
Junior member
Junior member

Joined: 02 Aug 2012
Posts: 66
Location: Ghent, Belgium

PostPosted: Sun Apr 30, 2017 11:36 pm    Post subject: Re: Archicad 20 Mac problem (1/4 blank & complete freezi Reply with quote

Thanks for the info - some of my students had the same issue... Let's hope it will be fixed soon!
_________________
(,)_\,,/

www.offbeat.be
Archicad 21 BE
Back to top
View user's profile Send private message    
KatalinBorszeki
Graphisoft

Joined: 18 Jan 2013
Posts: 349
Location: Hungary

PostPosted: Mon May 15, 2017 2:05 pm    Post subject: Re: Archicad 20 Mac problem (1/4 blank & complete freezi Reply with quote

Hi All,
This issue occurs due to latest MacOS update (10.12.4) which contains a faulty Intel Graphics driver.

GRAPHISOFT has reported this issue to Apple and asked for an immediate correction. Apple is in the process of investigating this issue.

Fpr further reference, please read the helpcenter article about it:
http://helpcenter.graphisoft.com/technotes/operating-systems/mac-os-x-10-12-sierra/crash-freeze-display-issues-with-macos-10-12-4-update/
best, k

_________________
Katalin Borszeki
Implementation Specialist
GRAPHISOFT

http://helpcenter.graphisoft.com - the ArchiCAD knowledge base
Back to top
View user's profile Send private message Visit poster's website    
bbradsby
New member
New member

Joined: 16 Jun 2006
Posts: 18
Location: San Francisco

PostPosted: Wed Jun 14, 2017 3:17 am    Post subject: Re: Archicad 20 Mac problem (1/4 blank & complete freezi Reply with quote

KatalinBorszeki wrote:
Hi All,
This issue occurs due to latest MacOS update (10.12.4) which contains a faulty Intel Graphics driver.

GRAPHISOFT has reported this issue to Apple and asked for an immediate correction. Apple is in the process of investigating this issue.

Fpr further reference, please read the helpcenter article about it:
http://helpcenter.graphisoft.com/technotes/operating-systems/mac-os-x-10-12-sierra/crash-freeze-display-issues-with-macos-10-12-4-update/
best, k


So, I have a similar, but more extreme case perhaps.

Mac OSX 10.12.6
AC 20.0.0 v1 USA (5025)
One month new model MacBookPro, running 16 gigs RAM and this AC20 Build for a month, without issue. Updated to OS X 10.12.6 a week ago, and no issues running AC 20 as before.

However, today:
Working on the same 320MB file in the 2D and 3D window. Zoom tool fails and all we see are many repeated lines. Quit app and restart. Same failure appears. Quit app, then shut down the Mac. Restart. Complete system failure, the machine will no longer boot up, even in safe mode.

Any help greatly appreciated!

bruce
bdb/a
Back to top
View user's profile Send private message Visit poster's website    
Display posts from previous:   
View previous topic :: View next topic
Post new topic   Reply to topic   printer-friendly view       ArchiCAD-Talk Forum Index >>> Other Problems >>> Archicad 20 Mac problem (1/4 blank & complete freezing) All times are GMT + 1 Hour
Goto page 1, 2  Next
Page 1 of 2

 
Jump to:  
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum
You cannot attach files in this forum
You can download files in this forum


Powered by phpBB 2001, 2005 phpBB Group
Copyright 2012 - Graphisoft SE. All rights reserved worldwide. Terms of Use | Privacy Policy