Search the Knowledge Base Report a bug
Post new topic   Reply to topic   printer-friendly view   .    ArchiCAD-Talk Forum Index >>> BIMx >>> BimX crashing at startup
View previous topic :: View next topic
Author Message
janderson
Guest
Guest

Joined: 28 Aug 2017
Posts: 2
Location: United States

PostPosted: Mon Aug 28, 2017 9:27 pm    Post subject: BimX crashing at startup Reply with quote

I have a Dell M6800 laptop with windows 7 professional. BimX crashes when i start the program. Here is the data that is generated when it does:
Problem signature:
Problem Event Name: APPCRASH
Application Name: BIMx.exe
Application Version: 2017.2.740.0
Application Timestamp: 590c910f
Fault Module Name: ig75icd64.dll
Fault Module Version: 10.18.10.3412
Fault Module Timestamp: 52e04b53
Exception Code: c0000005
Exception Offset: 0000000000158c2a
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: e352
Additional Information 2: e352c78d00bef03f52e5453a38701774
Additional Information 3: 6306
Additional Information 4: 63061c4f999db3a46fed994919e09a25
Back to top
View user's profile Send private message    
Barry Kelly
Moderator
Moderator

Joined: 28 Oct 2003
Posts: 5838
Location: Perth, Western Australia

PostPosted: Tue Aug 29, 2017 1:31 am    Post subject: Re: BimX crashing at startup Reply with quote

Are you simply trying to start the program or are you trying to open a BIMx file?

If the first I would go to the Graphisoft website and download the desktop viewer again and re-install.

If the latter try another file or just open the program on its own.

Barry.

_________________
Versions 6.5 to 21
Dell XPS- i7-6700 @ 3.4Ghz, 16GB ram, GeForce GTX 960 (2GB), Windows 10
Dell Precision 3510 - i7 6820HQ @ 2.70GHz, 16GB RAM, AMD FirePro W5130M, Windows 7 64bit
Back to top
View user's profile Send private message    
janderson
Guest
Guest

Joined: 28 Aug 2017
Posts: 2
Location: United States

PostPosted: Tue Aug 29, 2017 6:35 am    Post subject: Re: BimX crashing at startup Reply with quote

Barry - I first tried opening the file. Then just opening the program. I then uninstalled the program and reinstalled it. I still cannot open the program nor the file.
Back to top
View user's profile Send private message    
Barry Kelly
Moderator
Moderator

Joined: 28 Oct 2003
Posts: 5838
Location: Perth, Western Australia

PostPosted: Tue Aug 29, 2017 6:49 am    Post subject: Re: BimX crashing at startup Reply with quote

I used to have a similar laptop and had no problems.

I would try starting in safe mode and then see if it runs.
Try updating video card drivers.
And although the desktop viewer can be installed separately, it is also installed when Archicad is installed - so maybe try re-installing Archicad.

Other than that I am out of ideas.

Barry.

_________________
Versions 6.5 to 21
Dell XPS- i7-6700 @ 3.4Ghz, 16GB ram, GeForce GTX 960 (2GB), Windows 10
Dell Precision 3510 - i7 6820HQ @ 2.70GHz, 16GB RAM, AMD FirePro W5130M, Windows 7 64bit
Back to top
View user's profile Send private message    
Display posts from previous:   
View previous topic :: View next topic
Post new topic   Reply to topic   printer-friendly view       ArchiCAD-Talk Forum Index >>> BIMx >>> BimX crashing at startup All times are GMT + 1 Hour
Page 1 of 1

 
Jump to:  
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum
You cannot attach files in this forum
You cannot download files in this forum


Powered by phpBB 2001, 2005 phpBB Group
Copyright 2012 - Graphisoft SE. All rights reserved worldwide. Terms of Use | Privacy Policy