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Stephanie Q
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Joined: 03 Mar 2016
Posts: 5
Location: Sydney

PostPosted: Wed Mar 16, 2016 5:22 am    Post subject: My Archicad 19 asks me to renew license every time I open it Reply with quote

I have a student license, and it used to work fine, I used to have Archicad 15 and updated them all to now, Archicad 19. Then recently for some reason every time I open Archicad 19 it says my license will expire in 6 days and I can quit or renew now. I click on renew and put in the old license number which is already filled in anyway, and it works and it says congratulations your license has now been renewed. I don't know what file is missing, when I click renew after putting in old serial number, a pop up asks do you want license.exe or something to be allowed and I say yes. I haven't even deleted any thing that I know of.
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Archicad 19
Windows 7 64 bit
HP Pavilion dv6 Notebook PC
Intel(R) Core(TM) i7-3610QM 2.30 GHz Processor
4GB RAM
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KatalinBorszeki
Graphisoft

Joined: 18 Jan 2013
Posts: 348
Location: Hungary

PostPosted: Mon Apr 04, 2016 11:34 am    Post subject: Re: My Archicad 19 asks me to renew license every time I ope Reply with quote

Hi! Each ARCHICAD version requires an individual serial number. If you would like to use the educational version, you need to log in to https://myarchicad.com/ where you can claim a serial number to ARCHICAD 19.
If the problem still persist, send your e-mail address that you use for your user ID on MyARCHICAD.com to local support and they will check for your status. Best,

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Katalin Borszeki
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GRAPHISOFT

http://helpcenter.graphisoft.com - the ArchiCAD knowledge base
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