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Dan G
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Joined: 04 Jan 2008
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Location: England

PostPosted: Thu Aug 03, 2017 9:01 am    Post subject: "Error occurred during the last teamwork operation!&quo Reply with quote

Since the release of 21 we have been receiving the attached message on multiple teamwork projects when attempting to send and recieve, for all users of the projects, sometimes multiple times a day. The message appears to be totally random, often a send and receive can be done without a problem.

We have tried the teamwork server installed on two different machines with the same result so are fairly confident it is not a specific hardware/software conflict.

We reported the issue before 12th July and as yet Graphisoft is not able to advise where they are with a fix but have informed us that this is actually a bug.

I was just interested to see if anyone else has had this problem, to try and establish if this is something related to our specific hardware/network environment. The result of this message means that any alterations or additions to the teamwork project are isolated from the teamwork project and bringing the information together means manually copying and pasting between two files (if you can remember all of the potentially hundreds of actions you've carried out). We estimate we have lost literal days of time so far in stitching back together fractured teamworks projects so are very keen to find a resolution.



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Daniel Gibbard
Architectural Assistant
www.ayshford.com
AC20 Latest Build UK Full
Scan 3XS System. Intel Xeon E5-2640 v4 @ 2.40Ghz. 128GB RAM. Nvidia Quadro M4000. Intel 750 PCI-E SSD. Windows 10 Pro.
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A Murray
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Joined: 28 Jan 2016
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Location: London

PostPosted: Tue Aug 08, 2017 5:10 pm    Post subject: Re: "Error occurred during the last teamwork operation! Reply with quote

We have the same issue. And currently no work around.


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Dan G
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Joined: 04 Jan 2008
Posts: 87
Location: England

PostPosted: Tue Aug 08, 2017 7:31 pm    Post subject: Re: "Error occurred during the last teamwork operation! Reply with quote

Our workaround is this; set a timer so that everyone working on the project is reminded to send and receive every 30 minutes. So that when it does happen (and yesterday it happened 4 times between 8am and 10pm - it was a long day!) the amount of work that is disjointed from the main file is kept to a minimum.

I have to say, we are not at all impressed by the response from Graphisoft particular given the nature of the issue e.g. it is not a crash that we can use the recovery file for, it is not a 'nuisance', it is fundamentally causing us hours of lost time every day. Our office is also part of the beta program and identified the issue before the release version of AC21.

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Daniel Gibbard
Architectural Assistant
www.ayshford.com
AC20 Latest Build UK Full
Scan 3XS System. Intel Xeon E5-2640 v4 @ 2.40Ghz. 128GB RAM. Nvidia Quadro M4000. Intel 750 PCI-E SSD. Windows 10 Pro.
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Da3dalus
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Joined: 12 May 2006
Posts: 209
Location: Phoenix, Arizona

PostPosted: Wed Aug 16, 2017 5:54 pm    Post subject: Re: "Error occurred during the last teamwork operation! Reply with quote

We are also seeing more of this detaching. It's not chronic yet, but it's more frequent than we've seen in a long time.

We just upgraded to AC21 last weekend, and can't go back (we eliminated the AC20 bimserver), so it may be too soon to tell.

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Chuck Kottka
Orcutt Winslow
Phoenix, Arizona, USA

ArchiCAD 21 (since 4.5)
Mobile: Macbook Pro 15" Touchbar OSX 10.12.5 Core i7 2.6GHz/16GB RAM/Radeon Pro460 4GB
Home: Mac Pro OSX 10.11.6 Dual-Quad 2.8GHz/18GB RAM/512MB nVidia GeForce 8800GT
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Da3dalus
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Posts: 209
Location: Phoenix, Arizona

PostPosted: Sat Sep 16, 2017 9:25 pm    Post subject: Re: "Error occurred during the last teamwork operation! Reply with quote

We are still waiting on the fix, and we have sent them several Support Packages. They did tell us that the problem MAY come from a known workflow:

"We suspect that the following workflow causes the issue in Teamwork:
1. Create an element (e.g. a wall), and set a custom property to the element.
2. Use either the Drag a Copy or Mirror a Copy or Rotate a copy function.
3. Send the modifications.
4. Delete the previously created copied element.
5. Send the modifications. >>> Error"

It's also interesting to note that we've seen several error messages that mean the same thing. One even says something like "your file is ok, but we're not certain if it sync'd with the server, please try again", over and over.

There is a Preview version of a Hotfix Update, Build 4003/4004, available in the Graphisoft support site. However, we're very reticent to try a Preview. The phrase "Out of the frying pan, into the fire" comes to mind.

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Chuck Kottka
Orcutt Winslow
Phoenix, Arizona, USA

ArchiCAD 21 (since 4.5)
Mobile: Macbook Pro 15" Touchbar OSX 10.12.5 Core i7 2.6GHz/16GB RAM/Radeon Pro460 4GB
Home: Mac Pro OSX 10.11.6 Dual-Quad 2.8GHz/18GB RAM/512MB nVidia GeForce 8800GT
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Aaron Bourgoin
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Joined: 27 Oct 2003
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Location: Toronto Canada

PostPosted: Sat Sep 16, 2017 9:31 pm    Post subject: Re: "Error occurred during the last teamwork operation! Reply with quote

this has been happening to us as well. A real hotfix and not a trial balloon is essential at this point.
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OSX 10.12.5 - Windows 10 - AC18-9019USA AC20-6005USA + AC21-3005USA Rhino5/Grasshopper
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