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Speed/Display issues/unfamiliar error messages, crashes/hangs or any other problems regarding Archicad (Example: I get an error message when the 3D Window is generated, please help!).
Note: If your problem seems to be an Archicad error please always report it to your local reseller!

Moderators: ejrolon, Barry Kelly, Karl Ottenstein, LaszloNagy, gkmethy

#225216
Hi! Archicad 17 prompted me to download the latest hotfix. I did. I Installed the hotfix 5019. After that I switched off my box and left the office. When I came back, I turned the box on and my Norton Internet Security started to remove everything, every single file which was updated. Now, as you can imagine, Archicad is not working anymore.

Now I do not want to go and remove every file from the Quarantine, since every file has been labeled as infected with some WS.Reputation.1 virus.

Is that a false alarm or are these files infected? Could Graphisoft please give us some information? ASAP, I have work to do!
#225223
Miha_M wrote:Hi! Archicad 17 prompted me to download the latest hotfix. I did. I Installed the hotfix 5019. After that I switched off my box and left the office. When I came back, I turned the box on and my Norton Internet Security started to remove everything, every single file which was updated. Now, as you can imagine, Archicad is not working anymore.

Now I do not want to go and remove every file from the Quarantine, since every file has been labeled as infected with some WS.Reputation.1 virus.

Is that a false alarm or are these files infected? Could Graphisoft please give us some information? ASAP, I have work to do!
Miha,

most probably this is a false alarm. Based on Norton's website files may be marked as infected, if their reputation has a low score. More info: http://www.symantec.com/security_respon ... 08-1854-99

As this is a new package, it might be possible that such automated systems don't know about our files. Virus checking is part of our standard Quality Control processes, so we do everything to make sure our files are virus free. Of course they can get infected later - after the installation, but as you had your Anti Virus on all the time, this is unlikely.

Regards,
Marton
#225235
Can you please submit the files to us at http://www.Norton.com/fp so we can review them and white list if needed.
Hi! I was at the Norton website and have put down the download link for the update. As I could submit the details of only one detected file you have to know that there are over 50 files with the same problem.

... and I still can not use Archicad.

Am I the only one with Archicad and NIS out here? Nobody else seems to have this problem.

One more thing - since somebody from Norton was here - could you please change NIS so it could be possible to restore from the quarantine more than one file at once?
#225264
Miha_M wrote:
Can you please submit the files to us at http://www.Norton.com/fp so we can review them and white list if needed.
Hi! I was at the Norton website and have put down the download link for the update. As I could submit the details of only one detected file you have to know that there are over 50 files with the same problem.

... and I still can not use Archicad.

Am I the only one with Archicad and NIS out here? Nobody else seems to have this problem.

One more thing - since somebody from Norton was here - could you please change NIS so it could be possible to restore from the quarantine more than one file at once?
Hello,

It is not recommended to restore multiple files from Quarantine. There are chances that this option is abused and a real threat is restored.

Is the program that you try to use digitally signed?

Thanks!

Vineeth
Norton Support
#225265
NortonSupport wrote: Is the program that you try to use digitally signed?
Vineeth,

our installers are digitally signed. You can download a trial version of our software - GRAPHISOFT ArchiCAD 17 - from here: https://myarchicad.com/

The latest update that resulted this problem on Miha's computer can be downloaded from here: http://www.graphisoft.com/downloads/arc ... Notes.html

(Download links are close to the end of the page)

Marton
#225267
Marton Kiss wrote:
NortonSupport wrote: Is the program that you try to use digitally signed?
Vineeth,

our installers are digitally signed. You can download a trial version of our software - GRAPHISOFT ArchiCAD 17 - from here: https://myarchicad.com/

The latest update that resulted this problem on Miha's computer can be downloaded from here: http://www.graphisoft.com/downloads/arc ... Notes.html

(Download links are close to the end of the page)

Marton
Thank you Marton!

Can you please submit the file to us at http://www.Norton.com/fp we can whitelist it?

Vineeth
Norton Support
#225322
Marton Kiss wrote:
NortonSupport wrote: Can you please submit the file to us at http://www.Norton.com/fp we can whitelist it?
Sure, posted both the main installer and the latest update on the site.

Marton
Thank you! You would receive an update in two days. If you don't receive an update, please send me the submission tracking number.

Thanks!

Vineeth
Norton Support
#225377
Any news, Graphisoft, NortonSupport?

Every time I work with Archicad 17 I get a prompt from NIS to restart my box. And every time I do that NIS throws more files into quarantine, which I have to restore one by one to get Archicad working again. Now for the first time I can not restore one file, the interactive schedule.apx. NIS said "Failed to restore".

Every time it's new files. The ones I have restored before don't get removed, although I don't exclude them from future scans. It looks like now NIS shifts to the quarantine only new files which get activated during the use of Archicad.

What could cause this? The spec of my box and my OS are in my signature. I have a valid Archicad license on a usb WIBU dongle and I am on the Archicad Club package. NIS I have recently updated with a new 1 year license and it sucks it's updates from the web on a regular basis by itself.

It's getting a bit annoying.

edited: Since without this .apx Archicad wouldn't run I had to do a new install and update. Now it's all over again. NIS all over the new files, which are moved to quarantine. Please help, I can't do my work without the tools.