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Speed/Display issues/unfamiliar error messages, crashes/hangs or any other problems regarding ARCHICAD (Example: I get an error message when the 3D Window is generated, please help!).
Note: If your problem seems to be an ARCHICAD error please always report it to your local reseller!

Moderators: Barry Kelly, Karl Ottenstein, LaszloNagy, ejrolon, gkmethy

#289217
I am experiencing a very frustrating slowness whenever I activate a command that requires a 'Finder' dialog box since upgrading to Mojave. Example commands where this occurs are; Open, Save, inserting files, setting publishing file paths, etc.
The dialog appears on the screen promptly, without delay, but then there's a freeze of about 3-5 seconds. And this happens each time I change levels in the folder structure.
My files are mostly cloud based (Dropbox), but I am not experiencing this behaviour in other applications - so I assume it's an ArchiCAD issue.
#289601
Hi,

I recall something like that happening to me before, but I can't see that anymore. Maybe it is because I am on the latest ARCHICAD update (build 4023). Have you tried that?

Also, if that by itself doesn't help, maybe check out the suggestions from this article as well:
https://helpcenter.graphisoft.com/knowledgebase/75345/

(it seems to be unrelated, but who knows...)

Regards,
#289606
I am seeing this too constantly on 4023 and tried the recommendations from the article without success.
#289999
Thank you for the suggestions.
I believe I am on the current versions of both Macos (10.14.2) & Archicad 22 (Build 4023).

I have used the suggested fix on a previous (unrelated) problem - on that occasion it worked. Unfortunately after trying the same fix this time, the problem persists.

Dave
#293048
Found a possible solution but to narrow down what was the correct item you could try, closing AC and going into System Preferences -> Security and Privacy-> Privacy, and uncheck every single item for AC then restart.
#293093
That seems to have fixed it!
I just tested a few commands that use a Finder dialog - Open, set publishing path, import surface jpg image - all worked without the freeze I had been getting in the Finder dialogs.

Thank you very much Ejrolon!!
#293110
I have for the second time followed Daniel's link recommending resetting the user folder to cover a possible conflict between the Apple HFS+ and APFS introduced with Mojave. It looks like this time it has worked, but I did also do a cold boot following the folder reset (renaming) before launching AC. There was a bit of an initial long delay but this was probably down to rebuilding the missing folder.

On the System Preferences front I declined any interaction when requested, as I thought it was a bit odd for AC to be making these requests. At present I have noted requests to access my Contacts, Calendars and Photos, all of which are unticked.

I will report back if further file access problems are encountered.

I am at this time running AC22 5003 UKI FULL on a 27" iMAC Late 2013 8Gb Ram with OSX 10.14.2
#293841
Hello Everyone,

We have done some tests with ejrolon (and really, a huge thanks to him, he was a great help!), and as he mentioned we have found that revoking access from ARCHICAD in the Security settings makes the issue go away. We have tested this with others who experienced the same issue, and it seems to be working so far.

We are looking into whether we can avoid this state ever occurring in the first place, but in the meantime, we wrote an article about this, so if anyone runs into this issue again, it should be easier to find the solution:
https://helpcenter.graphisoft.com/knowledgebase/86575

Thanks again for the help and the input. I hope this will help everyone here.

Kind Regards,
#293904
ejrolon wrote:
Fri Jan 11, 2019 4:43 pm
Found a possible solution but to narrow down what was the correct item you could try, closing AC and going into System Preferences -> Security and Privacy-> Privacy, and uncheck every single item for AC then restart.
Thank you! This saved my life!