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Speed/Display issues/unfamiliar error messages, crashes/hangs or any other problems regarding Archicad (Example: I get an error message when the 3D Window is generated, please help!).
Note: If your problem seems to be an Archicad error please always report it to your local reseller!

Moderators: ejrolon, Barry Kelly, Karl Ottenstein, LaszloNagy, gkmethy

#307319
Hi there.
I have been having this issue for some time. First could fix it when uninstalled windows update. But a few days later it came back.
Can work perfectly in 2d planes, cuts and elevations, but as soon as I click to open a 3D window it freezes and never gets back.
Anybody had this same issue?
#307446
Hello,

Thank you very much for sharing the issue and I am very sorry about the experience!

Unfortunately, from the description, I cannot form a proper picture of what is causing the issue under the hood. I am wondering if you can share a bit more information in order to remove some of the potential culprits:

- Can you share the specification of your computer? Which operating system version are you using?
- I would like to make sure all the drivers, especially the graphics card driver, are up to date.
- How did you open the 3D window?

Looking forward to hearing from you soon!

Best regards,
Minh
#307459
If you are using the OpenGL engine in 3D, try switching to the Vectorial (Basic) engine and see if that still causes the same problem.

Barry.