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Speed/Display issues/unfamiliar error messages, crashes/hangs or any other problems regarding Archicad (Example: I get an error message when the 3D Window is generated, please help!).
Note: If your problem seems to be an Archicad error please always report it to your local reseller!

Moderators: ejrolon, Barry Kelly, Karl Ottenstein, LaszloNagy, gkmethy

By Dormantpassword
#309113
Hi i am student new to Archicad 23 and i am having regular issues with the whole program craching and a bug report coming up. i am sending the reports to graphsoft but the program is continuing to crash on doing the most basic of tasks. could you please tell me if this is happening to yourself and how it can be fixed. rather infuriating. look forward to hearing from you
Kind Regards
Dormant
User avatar
By Barry Kelly
#309117
The problem(s) could be caused by anything.
What are your machine specs and operating system?
Is there anything in particular that is causing the crashes?
Have you searched this forum to see if there is a solution to your problem?

The bug report will not solve you problem and no-one will contact you about it.
You need to send the report of, take note of the report number and then contact your local Archicad support centre (quoting the number) to see if they can help you out.

Otherwise describe in as much detail as possible here what the problem is and maybe someone will have a solution for you.

Barry.
User avatar
By mnguyen
#309277
Hi Dormant,

Thank you for reporting the issue and I am sorry about the experience!

As Barry suggested (thank you very much for your answer, Barry!), we need more information to understand what is causing the crash. At least a step to reproduce the crash, along with the Bug ID will greatly help with finding out why ARCHICAD is crashing.

Looking forward to hearing from you!

Best regards,
Minh