- Sun Apr 19, 2020 5:29 pm
Thank you for sharing the issue and I am sorry about the experience!
As Ling suggested, the first step is to check if the file displays correctly on other machine/hardware. If it is not possible in the current situation, is it possible for you to share the file with me for a closer look?
Let me know if you'll need a link to securely send the file.
Looking forward to hearing from you soon!
Technical Support Engineer
For Troubleshooting and useful Tips & Tricks visit