The Global Archicad Community

Stay informed. Get help. Share your knowledge.

Speed/Display issues/unfamiliar error messages, crashes/hangs or any other problems regarding Archicad (Example: I get an error message when the 3D Window is generated, please help!).
Note: If your problem seems to be an Archicad error please always report it to your local reseller!

Moderators: Karl Ottenstein, LaszloNagy, ejrolon, Barry Kelly, Gordana Radonic, nbalogh, mnguyen, gkmethy

By tomyg
#323353
Hey Folks,

It would seem in the past couple of weeks the amount of crashes two of my team members are getting has increased majorly. I can't put my finger on what it is just yet.

is there any way to read the bug report numbers? might help me pin point the issues?

AC24-2021-03-09-06-10-26-4964
User avatar
By mnguyen
#323641
Hi Tomy,

Thank you very much for the report and I am very sorry about the experience!

From the crash report linked to the given bug ID, I could see that you (or your team members) are still using the first release build of Archicad 24 (3008). We fixed a number of critical crashes in the last 2 updates for Archicad 24. The crash in this report is no exception - it was fixed in Update 2 (4018), namely defect DEF-297. I strongly advise updating to the latest build of Archicad in order to prevent this problem from happening!

I hope this will help you with the issue! Please let me know if you have any further problems!

Best regards,
Minh