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Speed/Display issues/unfamiliar error messages, crashes/hangs or any other problems regarding Archicad (Example: I get an error message when the 3D Window is generated, please help!).
Note: If your problem seems to be an Archicad error please always report it to your local reseller!

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#323786
Hi,
I am having crash of Archicad with the Dimensions Tool in Profile Manager.
To reproduce the problem open Profile Manager and make a new profile, then draw a line or a fill and place dimensions or angle dimension.

The crash occurs only with AC24 Build 4018.

AC24 Build 3022 works fine.

(MAcPro 2013 - Windows 10x64 on Bootcamp)

Thanks,
Takis.
#323788
HI Takis,

Thank you very much for bringing this to our attention!

I tried to reproduce the issue based on the steps described on Windows 10, but failed to make Archicad crash. I'm wondering if you have a bugID from the Bug Reporter after Archicad crashes? Could you please send it to me? One more thing, a small video showing how the crash happens would be a big help for our investigation!

Looking forward to hearing from you!

Best regards,
Minh
#323945
Dear Takis,

I'm wondering if the video is ready yet? I have sent you a special link via Private Message to upload it. Please let me know when the video is ready, or if there is anything I can help with!

Best regards,
Minh
#323965
Dear Minh hi,
I have sent you the video, a photo and my template the same day and I have sent you a message that I have uploaded the files. I don't this message in our private conversation, something must have happened but anyway I have uploaded the files a few days ago.
Can you please check if you have them? Otherwise I will upload them again.

Best Regards,

Takis
#323967
Hi Takis,

I am very sorry for my mistake! Seem like my cloud folder was not updated, after a restart the files now appeared.

It seems like there was something wrong with the given template, as I was unable to reproduce this issue on a brand new file. Let me open a case with the development team for further investigation. As soon as I have any news I will let you know!

Thank you very much for your help, and I am very sorry for the inconvenience!

Best regards,
Minh
#324110
Dear Takis,

Our developer has looked into the problem and it turned out to be a known bug, registered as DEF-2839. The target for fixing is in Update 4 for Archicad 24. Unfortunately, we don't have a workaround in this case.

Once again, I am very sorry for the problem that this issue is causing. Thank you very much for your understanding! Please let me know if you have any further questions!

Best regards,
Minh
#324161
Hi Takis,

I guess the number we use is a bit confusing :) Update 3 has build number 5000. Since this is a recently found defect, we were unable to include a fix in this build before the final release. Thus, the fix will be available in Update 4, build number 6xxx.

I hope this answers your question!

Best regards,
Minh