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Speed/Display issues/unfamiliar error messages, crashes/hangs or any other problems regarding Archicad (Example: I get an error message when the 3D Window is generated, please help!).
Note: If your problem seems to be an Archicad error please always report it to your local reseller!

Moderators: Karl Ottenstein, LaszloNagy, ejrolon, Barry Kelly, Gordana Radonic, nbalogh, mnguyen, gkmethy

#324362
Hello is there a fix to this problem ? I seem to be the only one to have this problem....


Archicad 24 in German if it matters.
Windows 10
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#324367
I think this was mentioned here once before.
I would check that your video drivers are up to date.

Barry.
#324399
It can be hard sometimes finding the correct terms to search for that would have been used in the other post.
I will have a look later when I get some spare time.

The only other thing I can think of off the top of my head is if you are using display scaling in your operating system.
I find anything other than 100% can cause issues - at least it used to in some older versions.
Not so sure about the new ones but then I have it set to 100% now anyway.


Barry.
#324480
Odair Fortes wrote: Wed Apr 07, 2021 8:59 am Hello is there a fix to this problem ? I seem to be the only one to have this problem....


Archicad 24 in German if it matters.
Windows 10

Which AC24 build are you on?
The latest Update, build 5000 is now out, you might want to try to update to it if you have not done so, it may handle the issue.
User avatar
By mnguyen
#324576
Dear Odair,

Thank you very much for the question!

From my experience, this issue seems to be a rare one. First, I would make sure that Archicad is up-to-date as Laszlo mentioned. If it doesn't help and the issue persists, I suggest doing a Preferences Cleaning (https://helpcenter.graphisoft.com/knowledgebase/25464/). It will reset the work environment, which hopefully will reset the Infobox to its correct state.

Let me know how it goes for you!

Best regards,
Minh