The Global ARCHICAD Community

Stay informed. Get help. Share your knowledge.

Discussions about any other product with no dedicated forum - MEP Modeler, ARCHICAD Goodies, 3rd-party Add-Ons, operating systems, products of other vendors, etc. (Example: Which Add-On is the best for creating special Stairs?)

Moderators: Karl Ottenstein, LaszloNagy, ejrolon, Barry Kelly, gkmethy

By Tom Krowka
#9884
Is anyone using the Architerra land modeling program from Cigraph? I'm having some problems with it; their discussion forum is under construction. And, I think their staff is not answering my emails any longer. They were quite helpful for a while.

Thanks
User avatar
By rm
#9885
Tom,

I'm surprised to hear they are not responding to you. They are typically VERY responsive and helpful. Try emailing

fabrizio.diodati@cigraph.com

He has replied promptly to all my requests, all Tech Support should be so responsive! He is in Italy, maybe they are on vacation or some holiday.

Good luck,
Robert Mariani
User avatar
By Dave Jochum
#9898
I just received a message from Fabrizio today. When he receives a message he nearly always responds quickly. Keep in mind the time difference between Italy and wherever you are.

I'm using ArchiTerra. I had some problems getting started with it. The only rap on Cigraph is their documention (like most software) and the fact that some operations with their products are not easily understood without instruction. Fabrizio, through multiple emails and manipulations of my model, gave me a personalized tutorial. He is extremely helpful. Search this forum for ArchiTerra--there is a lot here already.
User avatar
By Fabrizio Diodati
#9904
I'm sorry you are not happy about my e-mail reply timing...
I answered you this early morning (before reading these posts) and I supposed (but probably I was wrong) that replying (for the very first time!) two day after your last e-mail wasn't a so big trouble (unfortunately I was busy in updating our www.cigraph-store.com web site).

BTW, Dave is right when he writes:
"Keep in mind the time difference between Italy and wherever you are."

The most of the e-mail we received come from USA so you have to remember the difference in time between we read your e-mail and, of course, you read my answer (usually 24 hours).

friendly
Fabrizio
By Vitruvius
#9913
Just to weigh in my experience:

I'd say Cigraph, and Frabizio especially, are the most responsive software company I've ever dealt with. And...time difference included, don't forget we're getting concise and fast help - in English - from an Italian company. I doubt any North American company could manage the inverse deal....

European design and interface with North American paced service - must be Heaven!

Cheers, Cameron
User avatar
By Djordje
#9941
Vitruvius wrote:Just to weigh in my experience:

I'd say Cigraph, and Frabizio especially, are the most responsive software company I've ever dealt with. And...time difference included, don't forget we're getting concise and fast help - in English - from an Italian company. I doubt any North American company could manage the inverse deal....

European design and interface with North American paced service - must be Heaven!

Cheers, Cameron
Quite agreed, and I emphasize - THE best response time in my humble experience, INCLUDING my own responses in the days of my tech support management ...

And now, for something completely different - this topic goes to where it should be!