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Sharing a project for a team, accessing projects remotely. Setup of BIMcloud/Users/Roles, Working/Messaging in Teamwork (Example: What are the firewall settings for the BIMcloud to make it accessible over the Internet?)

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#319075
I'm trying to install BIMcloud Basic using BIMcloud-2020.3.DMG on an iMac running macOS 10.14.6. Whenever I get to the "Configure BIMcloud Manager" step it just thinks and thinks, never actually does anything. I let it sit for 5 days and still hasn't made any progress. I've cancelled the install, uninstalled BIMcloud, then re-installed it, at least 5 times now.
#319271
Hello cgrimley,

I'm sorry to read about your issue.

Based on my experience this is caused by wrong network settings - BIMcloud Configurator cannot resolve the name or port of the computer, therefore stucks in an infinite loop.

Please:
  • Check in Terminal if your IP address is correct with using nslookup host.
  • Check in System Preferences if your computer name is valid
  • Check in System Preferences if your computer name in all related settings.
You may find some help here: https://helpcenter.graphisoft.com/knowledgebase/63202/

If you have no luck with it, I suggest to consult with an IT professional, and if they cannot find a network issue, then please contact your local GRAPHISOFT representative for support.

Thank you,
Noémi