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Sharing a project for a team, accessing projects remotely. Setup of BIMcloud/Users/Roles, Working/Messaging in Teamwork (Example: What are the firewall settings for the BIMcloud to make it accessible over the Internet?)

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We are trying to downgrade to BIMserver from BIMcloud but we get an error message. Not sure how to resolve this.

"Operation time limit has expired (Error code:9)
Error Message
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Hi etomlins,

I suggested in another topic of yours to collect me BIMcloud SUpport Package, so I guess we can check this issue from the same logs too.

For anyone else finding this topic, I suggest to collect a BIMcloud Support Package ( and contact your local support representative.

I will post the resolution here once we figured it out.

Kind regards,