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Discussion about Working from Home in Archicad and BIMcloud.

Moderators: ejrolon, Barry Kelly, Karl Ottenstein, LaszloNagy, gkmethy

#317264
mnguyen wrote:
Fri Oct 02, 2020 6:40 am
Dear Billerwell,

Thank you for the screenshot!

As I can see in the hosts file, it contained some entries that block the connection to our server to confirm the license. Please remove every line that starts after "::1 localhost", then please save the hosts file by pressing Ctrl + O. Archicad should be able to find/verify the license afterward.

Please let me know how it goes. Thank you very much!

Best regards,
Minh
Hi Minh,

In addition this is the Terminal screen after saving (CNTL + O).
Image

Do I need to do anything after this?

Regards,
Billerwell
Attachments
Screen Shot 2020-10-02 at 17.39.59.png
#317364
Hi Billerwell,

I'm not quite sure how Bitdefender works, but usually an AV software will become "active" again after reboot. Since we know that you're having an Anti-virus software installed, could you please add the following address to the unrestricted list?

http://activity-api.graphisoft.com
graphisoftid.graphisoft.com
graphisoftid-api.graphisoft.com
licensemanager.graphisoft.com
ruleservice-api.graphisoft.com
bimx-service.graphisoft.com
https://bimx-api.graphisoft.com
https://bimx.graphisoft.com

In the macOS System Preferences, you will find CodeMeter listed in Other section. If you click on it, does it say that CodeMeter service is running? If not, please start it.

If this does not help with the issue, I would like to collect the following information:

- The number of the problematic license (SW00000xxxxx if it's a software key, 3-... or 2-... if it's a hardware key)
- CmDust log (https://helpcenter.graphisoft.com/knowledgebase/25432/)
- License Manager Tool logs (https://helpcenter.graphisoft.com/knowledgebase/63119/)
- A screenshot of License Manager Tool, in signed-in state if possible
- A screenshot of CodeMeter, showing whether it can recognize the license or not
- A screenshot of the files in the CmAct folder
macOS: MacHD/Library/Application Support/CodeMeter/CmAct

Please send these via Private Message, or let me know if you will need a secure place to upload the file.

Thank you very much!

Best regards,
Minh
#319157
Hello,

Thank you very much for the screenshot!

After entering the Terminal command, in the opened window, all lines from # Graphisoft Anti-license checks by Up7 till the end needs to be deleted (you can navigate with arrow keys and press Backspace to delete". Once you're done, press Control + O to save the changes. Press Control + X to close the editor. Everything should work afterwards.

If you have any further questions, feel free to ask me again!

Best regards,
Minh