The Global ARCHICAD Community

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Installation and download/setup issues; upgrading, operating system compatibility; getting started/training guides/tutorials. (Example: I cannot launch ARCHICAD, please help!)

Moderators: Barry Kelly, Karl Ottenstein, LaszloNagy, ejrolon, gkmethy

By Fuivai Mata'u
#281772
I'm trying to install Archicad 21 student version to my laptop*.
Near the end of the installation process, an error window pops up saying " ARCHICAD 21 installer detected that the operation system on this computer is out-of-date. Installation could not start. Please install the latest update and try again."
I reset the machine back to factory setting and install Archicad again but the same message pops up.
I've checked and the machine is running the latest updated version of windows10.
Help.
*7th Generation Intel Core i7-7700HQ Processor (Up to 3.8GHz)
NVIDIA GeForce GTX 1060 Graphics with 6GB of dedicated GDDR5
17.3" Full HD (1920 x 1080) widescreen IPS display
Integrated Tobi Eye Tracking Technology
16GB DDR4 Memory, 512GB SSD, 1 TB HDD
Fui
User avatar
By dkovacs
#282380
Hi,

Most of the times this error message pops up because during the installation we run a small application that checks certain settings on the computer (to see if it is up-to-date) and this application is run from the 'C:\Windows\Temp' folder of the computer. The problem is that in some cases Virus-busters and Group-Policies prevent you from running executables from the temporary folder - thus the application will not run, and the installer will think your operating system is out-of-date.

If that's the case, either contact the administrator to lift this ban temporarily, or disable virus busters while installing (or any other application running in the background really, just to be sure).

I hope this solves your problem. If you have already solved this issue another way, it would be great if you could share with us, in case anyone else ran into the same.

Regards,