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Installation and download/setup issues; upgrading, operating system compatibility; getting started/training guides/tutorials. (Example: I cannot launch Archicad, please help!)

Moderators: Karl Ottenstein, LaszloNagy, ejrolon, Barry Kelly, Gordana Radonic, nbalogh, mnguyen, gkmethy

User avatar
By mnguyen
#322714
Claudiamfp wrote: Sun Feb 21, 2021 5:54 pm I'm having the same issue, can you please tell me the solution?
Hello,

Thank you very much for the question!

May I ask if you can sign in to GraphisoftID website using any browser in your machine?

If not, there must be something blocking the connection. But we'll get to that part later.

Looking forward to hearing from you!

Best regards,
Minh
User avatar
By mnguyen
#322729
Hello,

Thank you for the confirmation!

Could you send me the hosts file from the following location:

Windows: C:\Windows\System32\drivers\etc

macOS:
- Open the Terminal on macOS (Finder > Utilities > Terminal)
- Run the following command (requires admin rights and password):
sudo nano /etc/hosts
- Take a screenshot of the result


Feel free to send me a message about the result!

Best regards,
Minh