The Global Archicad Community

[mnguyen]

I'm having the same issue, can you please tell me the solution?

Hello,

Thank you very much for the question!

May I ask if you can sign in to GraphisoftID website using any browser in your machine?

If not, there must be something blocking the connection. But we'll get to that part later.

Looking forward to hearing from you!

Best regards,
Minh

[Claudiamfp]

No, I can´t open the website in google chrome and safari.

[Claudiamfp]

Something is blocking my computer from connecting to GraphisoftID website.

[mnguyen]

Hello,

Thank you for the confirmation!

Could you send me the hosts file from the following location:

Windows: C:\Windows\System32\drivers\etc

macOS:
- Open the Terminal on macOS (Finder > Utilities > Terminal)
- Run the following command (requires admin rights and password):
sudo nano /etc/hosts
- Take a screenshot of the result

Feel free to send me a message about the result!

Best regards,
Minh

[Claudiamfp]

I've sent you a private message, thank you