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Installation and download/setup issues; upgrading, operating system compatibility; getting started/training guides/tutorials. (Example: I cannot launch Archicad, please help!)

Moderators: Karl Ottenstein, LaszloNagy, ejrolon, Barry Kelly, Gordana Radonic, nbalogh, mnguyen, gkmethy

By Oleg Kiryanov
#324442
Hello!
Please tell me, what could be the reason for the error when activating the license (code 1038)?
Screenshot of the error in the attachment.
Attachments
error 1038.jpg
error 1038.jpg (36.5 KiB) Viewed 161 times
#324485
I had something similar but with a different code (1015).
Contact your local Graphisoft support and they will be able to tell you what to do.


Barry.
User avatar
By mnguyen
#324534
Hi Oleg,

Thank you very much for the question!

As the error message indicates, the Authentication key was wrong. Please make sure that all characters have been typed in the correct format. If the error persists, as Barry mentioned, please contact your local support.

Please let me know if you have any further questions!

Best regards,
Minh