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Installation and download/setup issues; upgrading, operating system compatibility; getting started/training guides/tutorials. (Example: I cannot launch Archicad, please help!)

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#327794
Hey there, I am having an issue where I have an EDU license, but every time I open archicad it is telling me that my trial license is over and can only open the demo version... I have uninstalled and reinstalled the programme bu that didnt seem to do the trick. I have also tried getting into the License Manager programme but I dont understand the difference between the activation and serial keys... Could someone please help, Im desperate as im using this for an assignment!
#327924
Hello,

Thank you very much for the question and I am very sorry about the experience!

When you activate a trial license, a file called trial.lic is created in the following location:

on macOS: users/shared/ARCHICAD/AC_xx_xxx/
on Windows: C:\Program Data\ARCHICAD\AC_xx_xxx\

By deleting this file, Archicad will ask for entering a new license when you start it, from here you can enter your new Educational license.

Please let me know if it helps with the issue!

Best regards,
Minh
#327930
Hello,

Thank you for the feedback! Glad to hear that Archicad is running now.

Unfortunately, the Trial file can only be converted to Full using a commercial license on the same machine where the file is made. I will send you the instruction in a Private Message for this case.

Best regards,
Minh