The Global ARCHICAD Community

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Installation and download/setup issues; upgrading, operating system compatibility; getting started/training guides/tutorials. (Example: I cannot launch ARCHICAD, please help!)

Moderators: Karl Ottenstein, LaszloNagy, ejrolon, Barry Kelly, gkmethy

By Whyte
#301301
After the recent Windows 10 update to version 1903. My ArchiCad 13 will not start. I only get the Bug Reporter. Any ideas?
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By Barry Kelly
#301304
I am pretty sure Archicad 13 was not written with Windows 10 in mind.
The fact that it does run on it is a fortunate one, but we can't expect old software that is no longer updated, to run on the latest operating systems.

Obviously something in the Windows update has changed something on your system that Archicad no longer likes.
You could try to find out what the Windows update has changed and search the posts in this forum to see if the changes to those files could be the cause.
There have been posts in the past where certain Windows files have stopped Archicad from working - I am not sure if it was specifically for version 13 though.

You could try re-installing or repairing Archicad 13 - that may or may not work.

Or roll back the Windows update and make sure you do not update in the future.

I can't guarantee either of these will work.
But if you have the opportunity to upgrade your Archicad - that will definitely work.

Barry.
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By Barry Kelly
#301305
P.S. I also moved this post.

Barry.
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By Karl Ottenstein
#301308
The interesting thing though, Barry, is that the ARCHICAD 7 'file conversion version', downloadable from the file conversion area of the Graphisoft web site, works fine with Windows 10... and it was also XP / way before 10 came around. The AC 9 and 10 'file converter' versions give the bug reporter, as noted by the OP below.

While I can see that GS would have their hands full getting all old versions to run in a newer OS... it seems that their posted file converter versions should at least work.

@Whyte: Did you try using Windows 10 compatibility modes? Right-click on your AC 13 EXE and click on Properties in the context menu. Then click on the Compatibility tab. You'll have a variety of options to try. E.g., try clicking on "Run compatibility troubleshooter", or just go directly to the checkbox for "Run this program in compatibility mode for" and select Windows XP Service Pack 3. Or, whatever version of Windows AC 13 was written for. It may require some of the other settings in that tab. Worth a try.
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By Barry Kelly
#301309
Yes, I forgot all about compatibility mode.
That would be another option to try before re-installing or rolling back the update..

Barry.
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By Barry Kelly
#301310
Karl Ottenstein wrote:
Wed Sep 04, 2019 3:55 am
The interesting thing though, Barry, is that the ARCHICAD 7 'file conversion version', downloadable from the file conversion area of the Graphisoft web site, works fine with Windows 10... and it was also XP / way before 10 came around. The AC 9 and 10 'file converter' versions give the bug reporter, as noted by the OP below.

It seems that 9 & 10 require Quicktime to be installed as well as possibly being set to run in compatibility mode if need be.
Maybe 7 doesn't have that requirement.

From the file converters download page.
ARCHICAD File Converter versions 9 and 10 run on Windows 10 only if QuickTime is installed otherwise the BugReporter aborts the starting process.
Barry.
User avatar
By Karl Ottenstein
#301353
Barry Kelly wrote:
Wed Sep 04, 2019 4:10 am
From the file converters download page.
ARCHICAD File Converter versions 9 and 10 run on Windows 10 only if QuickTime is installed otherwise the BugReporter aborts the starting process.
Barry.
Thanks Barry. Guess I could try reading vs clicking :-)
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By Erwin Edel
#301582
I remember Quicktime being the source of a lot of headache with older versions. You needed to run older versions of it alongside the latest update (when it was still being updated) for the older versions of AC to run.

For what it's worth I was able to open and 'migrate' an AC10 file recently without too many problems. By migration I mean sorting out attributes and making sure everything runs on our current templates Building Materials, Fills, Surfaces etc.

So the upgrade path from AC13 to a current version is certainly possible with (relative) ease.