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Installation and download/setup issues; upgrading, operating system compatibility; getting started/training guides/tutorials. (Example: I cannot launch Archicad, please help!)

Moderators: Karl Ottenstein, LaszloNagy, ejrolon, Barry Kelly, Gordana Radonic, nbalogh, mnguyen, gkmethy

By Jokerman
#310272
Hi everyone,
Yesterday i migrated a BimCloud server from a "Mac Server" to a Hyper-V Virtual Machine (Windows 10), on the "Mac Server" i had also the license and Codemeter server.
After i uploaded the license to the company pool, i can't download it back to the Hyper-V VM trough "License Tool Manager" because i got the error: "The Key cannot be downloaded to a virtual machine".
Is that a bug or an issue of my license ? (I have an Archicad 23 Commercial NET License)

How can i download the license key without the Tool Manager ? or how can i resolve the error ?

Thanks
User avatar
By mnguyen
#310280
Hi,

Thank you for your question and I am sorry about the issue!

By default, we prohibit licenses in virtual machines. This is done intentionally to prevent tinkering of licenses through virtual environments.

However, you can contact your local seller to get permission to use license with virtualization. Once permission is granted, the license can be installed on virtual environment!

I hope this information will help you with the issue! Let me know if you have any further questions!

Have a great day, and take care!

Best regards,
Minh
By Anton Kazmin
#319283
mnguyen wrote: Tue Apr 28, 2020 8:04 pm By default, we prohibit licenses in virtual machines. This is done intentionally to prevent tinkering of licenses through virtual environments.

However, you can contact your local seller to get permission to use license with virtualization. Once permission is granted, the license can be installed on virtual environment!
Thank you.
Same issue.
Contacted local distributor.
Waiting for an answer.