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Installation and download/setup issues; upgrading, operating system compatibility; getting started/training guides/tutorials. (Example: I cannot launch Archicad, please help!)

Moderators: Karl Ottenstein, LaszloNagy, ejrolon, Barry Kelly, Gordana Radonic, nbalogh, mnguyen, gkmethy

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By Jevrod

I try to install ArchiCAD 24 many times, but it don't start... when i launch archiCAD, the windows wait cursor appear for a short time and then it deseappear and the software don't start..

my computer is a DELL Precision 7710, with an intel core i7-6820 HQ, graphic card AMD FirePro W7170M, 16 Go ram, Windows 10 - 64 bits

i've got some file on the archiCAD folder named GSReport-20200709(20-55-19)-[9684]-1-FATAL.RPT or CrashDump-20200709(20-55-20.770)-[9684-13764].dmp

i've try to reinstall many times, i've uptated my old windows 7 to windows 10, i tried to install the license manager tool independantly, but nothing works..

what can be the problem ?
User avatar
By mnguyen

Thank you for the question, and I am very sorry about the issue!

Archicad 24 is not supported on Windows 7, so I would like to make sure that the computer is running the latest Windows 10 version before installing Archicad 24.

Could you let me know in detail how the process happens? After installation, if you open Archicad 24, does it get through the splash screen? Can it show the startup dialog afterward? If not, could you check in Task Manager and see if the Archicad process is running?

Thank you very much, and I look forward to hearing from you!

Best regards,
User avatar
By Jevrod
I 've reinstalled some drivers and windows 10 updates, and it works...
User avatar
By Karl Ottenstein
Jevrod wrote: Fri Jul 10, 2020 2:54 pm sorry for inconvenience
Glad you resolved the issue. You did state you were on Windows 10 in your post, however your signature says Windows 7 - which is why Minh responded as he did. Please update your forum signature to reflect your current OS etc. :-)
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By Barry Kelly
Just had a similar problem on a Windows machine with versions 22, 23 & 24.
Version 20 ran just fine.

It was working fine yesterday but not today.
I found out the user had taken the machine home to work and on returning to the office had plugged the monitors into the on-board GPU rather than the proper video card.

So not only do you need to make sure the on-board GPU drivers are up to date - just in case that is being used, make sure the monitors are plugged into the proper video card.