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AC 24 Work Environment not playing ball

Installation and download/setup issues; upgrading, operating system compatibility; getting started/training guides/tutorials. (Example: I cannot launch Archicad, please help!)

Moderators: Karl Ottenstein, LaszloNagy, ejrolon, Barry Kelly, Gordana Radonic, nbalogh, mnguyen, gkmethy

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Re: AC 24 Work Environment not playing ball

By fuzzytnth3
-  Thu Nov 05, 2020 3:19 pm #318668
Hi

Sorry been a bit too busy to check my messages.

The Mac I was using was a Mac Mini which has 16Gbs of RAM two units of 8GBS. As a Mac Mini I don't think it has a separate Graphics Card due to it's limited design so maybe that is an issue
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Re: AC 24 Work Environment not playing ball

By mnguyen
-  Fri Nov 06, 2020 9:33 am #318686
Hello,

Unfortunately, it could be the case. The Mac Mini lacks a dedicated GPU, therefore there might be some graphical glitch when we use it for Archicad. We always recommend using a dedicated graphics card for running Archicad on macOS (please have a look here).

We haven't received any similar record like this, so it would be very hard to troubleshoot without a stable reproduction method. I am very sorry for the inconvenience! Please let me know if you have any further questions.

Thank you very much!

Best regards,
Minh
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