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Speed/Display issues/unfamiliar error messages, crashes/hangs or any other problems regarding Archicad (Example: I get an error message when the 3D Window is generated, please help!).
Note: If your problem seems to be an Archicad error please always report it to your local reseller!

Moderators: Karl Ottenstein, LaszloNagy, ejrolon, Barry Kelly, gkmethy

By drexdis
#295737
Hello,

My problem is when i try to publish pdf at one particular layout it crashes all archicad.

I don't know why now even when i open archicad it crashes instantly after opening.

I send report to graphisoft and this is the id: AC21-2019-02-27-13-57-13-3862, i saw that they asked to contact the local seller in Romania. I contacted it, they said they would look into it and responded vaguely on email that it works well in AC22. I said that i don't have AC22 only 21 in which i am currently working, 2-3 weeks since then and no response from them.

What should i do to make it open? Has this happened to anyone? What should i do with that code to find what's wrong, here in Romania i can't get help.

Thanks
User avatar
By Barry Kelly
#295739
I really don't know what the problem could be.
But I would try to 'open and repair' the file when you open the file from the 'open file' dialogue.

Barry.
Attachments
open_and_repair.jpg
open & repair
open_and_repair.jpg (20.75 KiB) Viewed 1092 times
User avatar
By Ralph Wessel
#295742
drexdis wrote:
Tue Mar 26, 2019 8:38 am
I don't know why now even when i open archicad it crashes instantly after opening.
If ARCHICAD is crashing as soon as it starts, I'd try reinstalling ARCHICAD first. If that doesn't help, I'd check if something is generally wrong with the computer, e.g. testing for a corrupted file system.
By drexdis
#295744
Maybe i was not explaining well. All other files are working well, only this project i am currently working on is crashing. Everthing is ok with other archicad file exporting, saving etc.
User avatar
By Erwin Edel
#295745
If local support can open it in AC22, ask them to save back to AC21 and send the file to you.

That's the quickest solution that I can think of.

Frustrating that this is their level of support though. Certainly not on par with what we have with the Dutch reseller (which has great support). :?
By drexdis
#295861
I asked a friend to save from 22 to 21 and be on floor plan view as you said, and now it is usable.
But the problem still existes when: i try to export ground floor plan on layout to pdf.
How do i find what is wrong with that layout that it keeps crashing when saving?
So, i am able to work in 2D, 3D, everywhere, only when saving that layout is crashing.
User avatar
By dkovacs
#296149
Hi,

Thanks for posting your Bug ID, that actually helps a ton!

Based on the number I could check our system for the report and it turns out it points to a crash that we had already fixed in AC21 update 50xx (fix #232096). The latest build currently out for AC21 is 7000, and the report was sent from AC21 4022.

So, long story short: the issue is fixed in the latest update, so if you update your ARCHICAD to build 7000, the issue should be gone. It is always a good idea to check for updates if you experience an issue.

Let me know if the update helped!

Regards,