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SOME DIMENSIONS DO NOT UPDATE IN TEAMWORK

Sharing a project for a team, accessing projects remotely. Setup of BIMcloud/Users/Roles, Working/Messaging in Teamwork (Example: What are the firewall settings for the BIMcloud to make it accessible over the Internet?)

Moderators: Karl Ottenstein, LaszloNagy, ejrolon, Barry Kelly, Gordana Radonic, nbalogh, mnguyen, gkmethy, Istvan Moharos, Marton Kiss

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Re: SOME DIMENSIONS DO NOT UPDATE IN TEAMWORK

By cmartonffy
-  Tue Jul 21, 2020 4:54 pm #313806
Thank you users for your posts re: the similar problem. My office has been corresponding with Graphisoft Support and are scheduling a webshare with them to replicate the issue. We will share the outcome of those efforts.

Best,
Claudio
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Re: SOME DIMENSIONS DO NOT UPDATE IN TEAMWORK

By cmartonffy
-  Wed Oct 07, 2020 5:48 pm #317487
The AC Tier 2 Support team looked into this and suggested looking at apps/extensions that may be conflicting with the "drawing" (i.e. showing on screen versus actually being in the BIM database).

We did try disabling/removing some Windows Apps from startup (not Archicad extensions) on my computer, they included TinyTake, Skype, among others.

Also, a trial period of CI Tools (for Archicad) expired, disabling those extensions on AC.

I am not sure exactly what did the trick, but we are back to smooth operation. Let's consider the issue closed until further notice.

**Note** whatever we did helped BOTH the AC23 Dimension problem and an Adobe InDesign problem with keyboard shortcuts (i.e. the "CTRL-D" command not working).
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