The Global Archicad Community

[Billerwell]

Dear Billerwell,

Thank you for the screenshot!

As I can see in the hosts file, it contained some entries that block the connection to our server to confirm the license. Please remove every line that starts after "::1 localhost", then please save the hosts file by pressing Ctrl + O. Archicad should be able to find/verify the license afterward.

Please let me know how it goes. Thank you very much!

Best regards,
Minh

Hi Minh,

In addition this is the Terminal screen after saving (CNTL + O).


Do I need to do anything after this?

Regards,
Billerwell

[mnguyen]

Hi,

This should be enough, unless you have any antivirus program activated.

Have you tried to restart your machine?

Best regards,
Minh

[Billerwell]

Hi Minh,

Yes, I do have two anti-virus programs (bitdefender and Cleanmymac). I have disabled them and rebooted the laptop, but still getting the same error/connection-refusal message when trying to access the Graphisoft ID portal.

Billerwell

[mnguyen]

Hi Billerwell,

I'm not quite sure how Bitdefender works, but usually an AV software will become "active" again after reboot. Since we know that you're having an Anti-virus software installed, could you please add the following address to the unrestricted list?

http://activity-api.graphisoft.com
graphisoftid.graphisoft.com
graphisoftid-api.graphisoft.com
licensemanager.graphisoft.com
ruleservice-api.graphisoft.com
bimx-service.graphisoft.com
https://bimx-api.graphisoft.com
https://bimx.graphisoft.com

In the macOS System Preferences, you will find CodeMeter listed in Other section. If you click on it, does it say that CodeMeter service is running? If not, please start it.

If this does not help with the issue, I would like to collect the following information:

- The number of the problematic license (SW00000xxxxx if it's a software key, 3-... or 2-... if it's a hardware key)
- CmDust log (https://helpcenter.graphisoft.com/knowledgebase/25432/)
- License Manager Tool logs (https://helpcenter.graphisoft.com/knowledgebase/63119/)
- A screenshot of License Manager Tool, in signed-in state if possible
- A screenshot of CodeMeter, showing whether it can recognize the license or not
- A screenshot of the files in the CmAct folder
macOS: MacHD/Library/Application Support/CodeMeter/CmAct

Please send these via Private Message, or let me know if you will need a secure place to upload the file.

Thank you very much!

Best regards,
Minh

[ORLANDO]

I HAVE THE SAME PROBLEM I CAN´T LOG IN IN MYARCHICAD TO GET THE SERIAL NUMBER. I ALREADY USE THE COMMAND IN TERMINAL AND STILL NO WORKING. I STILL SEE
graphisoftid.graphisoft.com refused to connect.
Try:
Checking the connection
Checking the proxy and the firewall
ERR_CONNECTION_REFUSED

[mnguyen]

Hello,

Thank you very much for the screenshot!

After entering the Terminal command, in the opened window, all lines from # Graphisoft Anti-license checks by Up7 till the end needs to be deleted (you can navigate with arrow keys and press Backspace to delete". Once you're done, press Control + O to save the changes. Press Control + X to close the editor. Everything should work afterwards.

If you have any further questions, feel free to ask me again!

Best regards,
Minh

[Mike9573]

Hi.
I can’t also login. The site can’t be reached error. Graphisoftid.graphisoft.com refused to connect

Hi Kenney,

Thank you for the report and I am very sorry about the issue!

Could you try accessing https://graphisoftid.graphisoft.com/ via other browsers available in your machine and see if the website is accessible there?

Looking forward to hearing from you!

Best regards,
Minh

Hi Minh,

I'm working from home due to Covid. I uploaded our license with the License Manager Tool (LMT) from the office. When I opened LMT from home to download it to my iMac (osx 10.14.6), I get a server connection error "Connection to the server could not be established. Please try connecting again later". Any advice would be greatly appreciated. Thanks!

Mike

[mnguyen]

Hey Mike,

Thank you for the question!

Please refer to my answer here: https://archicad-talk.graphisoft.com/vi ... 21#p320121

Hope this will help!

Best regards,
Minh