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Discussion about Working from Home in Archicad and BIMcloud.

Moderators: Karl Ottenstein, LaszloNagy, ejrolon, Barry Kelly, gkmethy

mnguyen wrote:
Fri Oct 02, 2020 6:40 am
Dear Billerwell,

Thank you for the screenshot!

As I can see in the hosts file, it contained some entries that block the connection to our server to confirm the license. Please remove every line that starts after "::1 localhost", then please save the hosts file by pressing Ctrl + O. Archicad should be able to find/verify the license afterward.

Please let me know how it goes. Thank you very much!

Best regards,
Hi Minh,

In addition this is the Terminal screen after saving (CNTL + O).

Do I need to do anything after this?

Screen Shot 2020-10-02 at 17.39.59.png
Hi Billerwell,

I'm not quite sure how Bitdefender works, but usually an AV software will become "active" again after reboot. Since we know that you're having an Anti-virus software installed, could you please add the following address to the unrestricted list?

In the macOS System Preferences, you will find CodeMeter listed in Other section. If you click on it, does it say that CodeMeter service is running? If not, please start it.

If this does not help with the issue, I would like to collect the following information:

- The number of the problematic license (SW00000xxxxx if it's a software key, 3-... or 2-... if it's a hardware key)
- CmDust log (
- License Manager Tool logs (
- A screenshot of License Manager Tool, in signed-in state if possible
- A screenshot of CodeMeter, showing whether it can recognize the license or not
- A screenshot of the files in the CmAct folder
macOS: MacHD/Library/Application Support/CodeMeter/CmAct

Please send these via Private Message, or let me know if you will need a secure place to upload the file.

Thank you very much!

Best regards,

Thank you very much for the screenshot!

After entering the Terminal command, in the opened window, all lines from # Graphisoft Anti-license checks by Up7 till the end needs to be deleted (you can navigate with arrow keys and press Backspace to delete". Once you're done, press Control + O to save the changes. Press Control + X to close the editor. Everything should work afterwards.

If you have any further questions, feel free to ask me again!

Best regards,
mnguyen wrote:
Mon Jul 13, 2020 6:57 am
KenneyKim wrote:
Sun Jul 12, 2020 6:50 pm
I can’t also login. The site can’t be reached error. refused to connect
Hi Kenney,

Thank you for the report and I am very sorry about the issue!

Could you try accessing via other browsers available in your machine and see if the website is accessible there?

Looking forward to hearing from you!

Best regards,
Hi Minh,

I'm working from home due to Covid. I uploaded our license with the License Manager Tool (LMT) from the office. When I opened LMT from home to download it to my iMac (osx 10.14.6), I get a server connection error "Connection to the server could not be established. Please try connecting again later". Any advice would be greatly appreciated. Thanks!