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Installation and download/setup issues; upgrading, operating system compatibility; getting started/training guides/tutorials. (Example: I cannot launch Archicad, please help!)

Moderators: Karl Ottenstein, LaszloNagy, ejrolon, Barry Kelly, Gordana Radonic, nbalogh, mnguyen, gkmethy

By Harrys
#321019
Hello,
I am new user and recently took an edu license.

I have a problem, in which I don't know what to do.

I can not login either at graphisoft or at myarchicad.com
Every time I am trying to access the page, it says it can not connect "Firefox can’t establish a connection to the server at graphisoftid.graphisoft.com."

I tried Chrome, Firefox and Explorer, same result. Clear data/cache and all that and the problem persist.
I don't use any proxy server or vpn. (Windows 10)

Also Archicad 24 can not connect. I have, more or less the same message. "Can not connect to server ID, check the internet and all that"

How did i get the license? From smartphone. It appears using the smartphone, in the same network can work. I can login and do anything. But from Pc is impossible to access any of the above page.
Archicad 24 accepted the license without any problems, but it can not connect.

Any ideas?
Thank you in advance

P.s
It's possible that I posted my problem to a non relative category. Sorry for that, but I didn't know where to post it. ( I had the same issue, even before acquire a license, so it's not affected by the type of license )

P.s 2
1) https://graphisoft.com/downloads/addons/rfa
2) https://myarchicad.com/

I can view both pages, but every time I click to login, it's failing to load the webpage
User avatar
By mnguyen
#321087
Hello Harry,

Thank you very much for your question and I am very sorry about the issue!

I would like to carry out a simple test: If you open this webpage: https://graphisoftid.graphisoft.com/#/login
with any browser, does it successfully load the website, or the browser reports that it cannot connect?

Looking forward to hearing from you!

Best regards,
Minh
User avatar
By mnguyen
#321124
Hi Harrys,

Thank you for the answer. I can see where the problem is. If you are using any firewall/antivirus protection, please temporarily disable them and try to open https://graphisoftid.graphisoft.com/ again.

If the connection is still not successful, I would like to ask for the hosts file, which can be found here: C:\Windows\System32\drivers\etc\
Feel free to send me a Private Message if you decide to share the hosts file.

Thank you very much, and best of luck with your exam!

Best regards,
Minh
By Harrys
#321126
https://gyazo.com/e74504785fb5bd0ba793b64cdd19fef6 (Nothing again)

First of all, thank you for the help.
I am not using any firewall, except the one from windows
As for the antivirus it's a free version of Antimalware Bytes. ( https://www.malwarebytes.com/ )
I've disabled it, just for the test and also the windows firewall.

As you see the result is the same. I can not see the page.
I ll send you in message the host file
User avatar
By mnguyen
#321132
Hi Harrys,

Thank you very much for your message!

I sent you the instruction on how to fix the issue. In short, there were some entries that are blocking your computer from connecting to GraphisoftID website. After removing those entries, you will be able to access without any issue!

Please let me know if it helps!

Best regards,
Minh
By Harrys
#321135
mnguyen wrote: Thu Jan 14, 2021 3:44 pm Hi Harrys,

Thank you very much for your message!

I sent you the instruction on how to fix the issue. In short, there were some entries that are blocking your computer from connecting to GraphisoftID website. After removing those entries, you will be able to access without any issue!

Please let me know if it helps!

Best regards,
Minh
Yes it worked. I can access the page now and archicad connected.
Thank you very much