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Everything related to BIMx and BIMx Docs: functionality, platforms, features, etc.

Moderators: ejrolon, Barry Kelly, Karl Ottenstein, LaszloNagy, gkmethy

By janderson
#271104
I have a Dell M6800 laptop with windows 7 professional. BimX crashes when i start the program. Here is the data that is generated when it does:
Problem signature:
Problem Event Name: APPCRASH
Application Name: BIMx.exe
Application Version: 2017.2.740.0
Application Timestamp: 590c910f
Fault Module Name: ig75icd64.dll
Fault Module Version: 10.18.10.3412
Fault Module Timestamp: 52e04b53
Exception Code: c0000005
Exception Offset: 0000000000158c2a
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: e352
Additional Information 2: e352c78d00bef03f52e5453a38701774
Additional Information 3: 6306
Additional Information 4: 63061c4f999db3a46fed994919e09a25
User avatar
By Barry Kelly
#271117
Are you simply trying to start the program or are you trying to open a BIMx file?

If the first I would go to the Graphisoft website and download the desktop viewer again and re-install.

If the latter try another file or just open the program on its own.

Barry.
By janderson
#271123
Barry - I first tried opening the file. Then just opening the program. I then uninstalled the program and reinstalled it. I still cannot open the program nor the file.
User avatar
By Barry Kelly
#271125
I used to have a similar laptop and had no problems.

I would try starting in safe mode and then see if it runs.
Try updating video card drivers.
And although the desktop viewer can be installed separately, it is also installed when Archicad is installed - so maybe try re-installing Archicad.

Other than that I am out of ideas.

Barry.