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Sustainable design; Energy Evaluation, EcoDesigner and EcoDesigner STAR

Moderators: Barry Kelly, Karl Ottenstein, LaszloNagy, ejrolon, gkmethy

By rod hughes
I have just opened a AC21 model to carry out an energy review to discover that I no longer have an eco designer tab. The dongle is up to date and carries a perpetual licence.When I look at the Energy Evaluator tab from Design drop down the only thing that appears is an operations profile and none of the rest of the menu tab. Clicking on this crashes ArchiCAD.

Any suggestions? Advice?
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By LaszloNagy
If you go to the Help>License Information Dialog, does it show the EcoDesigner STAR license in the list at the top?

If you apply the AC21 Standard Work Environment Profile, does the Energy Evaluation menu correctly appear under the Design menu, with all 9 commands?