- Wed Nov 20, 2019 4:21 pm
#303965
Dear All,
Thank you for your responses on the Interface text issue and for providing the Graphics Card being used.
Thanks to that information, we could find out what the cause is.
Unfortunately, this issue is not from ARCHICAD's side. We say unfortunately, because if it was from ARCHICAD's side, then we could address it directly. However, the reason behind this behaviour is twofold:
a. Apple discontinued OpenGL support for their macOS with Mojave and on.
b. AMD Graphics Card's drivers struggle with OpenGL.
The above 2 issues are exacerbating each other unluckily. However, AMD is working on this continuously and hopefully with each update, they address compatibility issues with OpenGL more and more.
This is affecting some users who are on Mac and using AMD Graphics Card because OpenGL is used in ARCHICAD heavily as some of you know, even on the interface level.
This does not mean GRAPHISOFT is doing nothing about. We already began work on transitioning to Metal, OpenGL's replacement for macOS.
We completely understand that this is a major inconvenience, and there is a possible workaround to avoid this however, it comes at a small performance cost.
Disabling the 2D Drawing Hardware Acceleration option should make the issue subside, but the cost is navigation and display performance.
This option can be found under: Options -> Work Environment -> Advanced Redraw Options...
We sincerely hope we were able to at least bring some clarity into this topic.
Once more, we're very sorry for the inconveniences you are experiencing, but we are very thankful that you constantly keep posting these issues as it helps us greatly in improving and keeping this knowledge available to everyone!
Sincerest regards,
Ghaleb
Thank you for your responses on the Interface text issue and for providing the Graphics Card being used.
Thanks to that information, we could find out what the cause is.
Unfortunately, this issue is not from ARCHICAD's side. We say unfortunately, because if it was from ARCHICAD's side, then we could address it directly. However, the reason behind this behaviour is twofold:
a. Apple discontinued OpenGL support for their macOS with Mojave and on.
b. AMD Graphics Card's drivers struggle with OpenGL.
The above 2 issues are exacerbating each other unluckily. However, AMD is working on this continuously and hopefully with each update, they address compatibility issues with OpenGL more and more.
This is affecting some users who are on Mac and using AMD Graphics Card because OpenGL is used in ARCHICAD heavily as some of you know, even on the interface level.
This does not mean GRAPHISOFT is doing nothing about. We already began work on transitioning to Metal, OpenGL's replacement for macOS.
We completely understand that this is a major inconvenience, and there is a possible workaround to avoid this however, it comes at a small performance cost.
Disabling the 2D Drawing Hardware Acceleration option should make the issue subside, but the cost is navigation and display performance.
This option can be found under: Options -> Work Environment -> Advanced Redraw Options...
We sincerely hope we were able to at least bring some clarity into this topic.
Once more, we're very sorry for the inconveniences you are experiencing, but we are very thankful that you constantly keep posting these issues as it helps us greatly in improving and keeping this knowledge available to everyone!
Sincerest regards,
Ghaleb
Ghaleb Khadra
Technical Support Engineer
GRAPHISOFT
For Troubleshooting and useful Tips & Tricks visit
https://helpcenter.graphisoft.com
Technical Support Engineer
GRAPHISOFT
For Troubleshooting and useful Tips & Tricks visit
https://helpcenter.graphisoft.com