mnguyen wrote: ↑
Mon May 18, 2020 9:30 pm
Thank you very much for sharing the issue and I am very sorry about the experience!
From your description, I believe that you should have a Bug Reporter dialog appear after the crash. Did you manage to send the crash report to us via the Bug Reporter
? If yes, could you please send me the bug IDs for checking? It may reveal what made ARCHICAD crash under the hood!
If you didn't write down the number, it can be found in a file called SubmissionLog.txt
If you did not send the crash report, could you please go through the process again and send me the bug ID for checking?
Looking forward to hearing from you!
thank you for your availability in helping me.
I have searched for this file and its title is " VanishReport-20200518(17-16-00.742)-".
inside, it says:
"//================= BEGIN REPORT ======================
Exception (process terminated)
NetBIOS name: LAPTOP-3PL42RJQ
User name : patri
Account name: patri
Domain name : LAPTOP-3PL42RJQ
Program Version: 23.0.0 R1 (4006) (64-bit)
Package Version: v2019 FULL ITA 4006
Command Line: "C:\Program Files\GRAPHISOFT\ARCHICAD 23\ARCHICAD.exe" -starter=1092 -ipcdirect=tcp://127.0.0.1:65051
Process ID : 3508
Thread ID : 0
OS Version : Windows WorkStation (10.0) 10.0.18363 (64-bit)
Session start: 2020/05/18 17:14:49
System time: 2020/05/18 17:15:50
MS VC minidump file created at: MS VC minidump file could not be created.
Exception code: 00000001 (OW Report: Supervisee quit unexpectedly)
Could not find event for supervisee's process id or process name!
Process IDs of the last 10 application error events:
Reporting sum: 10.145593 s
//+=+=+=+=+=+=+=+=+ END REPORT +=+=+=+=+=+=+=+=+=+=+=+=+"
I thank you and I await your reply.