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Speed/Display issues/unfamiliar error messages, crashes/hangs or any other problems regarding ARCHICAD (Example: I get an error message when the 3D Window is generated, please help!).
Note: If your problem seems to be an ARCHICAD error please always report it to your local reseller!

Moderators: ejrolon, Barry Kelly, Karl Ottenstein, LaszloNagy, gkmethy

#311209
Issue 1)
Anyone else having issues with their toolbars disappearing mysteriously? I have to either quit and restart ArchiCAD, or "hide Palettes and Toolbars" and then click again on "Show Palettes and Toolbars" for them to reappear again.

Even if I go into toolbars and un-select and re-select the toolbars it won't show them. I haven't figured out what is causing it but its usually after I switch windows to a different application, come back and they're gone (but only sometimes).

Issue 2)
When I select a dimension to input Custom Text instead of the Measured Value, it often won't let me click straight into the content text box. If I click into the Text Pen or any other field it lets me, and then will subsequently let me click into the content box but I cannot click directly into the content after selecting Custom Text. Is this intended or anyone else getting this issue?

Issue 3)
Often my mouse will cause me to not be able to select anything while viewing the model in 3d after zooming in or panning around. Its as if the tool is staying active even after I stop holding my buttons down on the mouse
#311285
sboydturner wrote:
Mon May 25, 2020 11:32 am
Jesse,

To me all looks to be a graphics driver issue, is your OS up to date? If you were on windows I’d say to download the latest drivers for your graphics card but I can see you’re in Mac

Regards
Scott
Hey Scott, I would agree, it seems to be a driver issue but everything is showing its up to date.

Anyone else have some thoughts?
#311289
Hi Jesse,

Thank you for your questions and I am very sorry about the issues!

I'll try to answer each of them one by one:

1. This is definitely a rare issue! One colleague of mine suggested that the Twinmotion add-on can cause this. I'm wondering if you have the add-on installed? If not, it would be very helpful if you can record a small video of the issue when it happens? Do you have any external screen connected?

2. Unfortunately, this is also a rare one :( I found one record that is similar to this, but there was no answer from the client to confirm our suggestion. Could you please record another short video about this? I tested on Windows 10 and macOS Mojave, but this does not happen to me.

3. Have you tried using another mouse? It may sound silly, but the mouse latency can also contribute to this issue. Or, if the model is very big, your laptop may need some seconds to process the information visible on the screen.

Looking forward to hearing from you!

Best regards,
Minh.